Ch. 3 & 4 Quiz

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The Internet raises the bargaining power of customers most effectively by:

making information available to everyone.

Walmart’s continuous replenishment system allows it to do all of the following except:

provide mass customization.

A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.



compares the efficiency and effectiveness of your business processes against strict standards.

Internet technology:

makes it easy for rivals to compete on price alone.

Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity?


When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created.


Which of the following statements about 3-D printing is not true?

Unlike traditional techniques, 3-D printing results in some wasted material

All of the following are psychological aspects of quality except:

effective marketing.

The reduction of errors to 3.4 defects per million opportunities is central to the concept of:

six sigma.

Which of the following is not an advantage for new companies entering the marketplace?

They can establish new relationships with suppliers.

The value chain model:

helps a firm identify points at which information technology can most effectively enhance its competitive position.

Which of the following is not a file-sharing service?


All of the following are technical solutions to protecting user privacy except:

data use policies.

Digital media differs from a physical book in all of the following ways except:

ease of establishing uniqueness.

According to the ________ rule, if an action cannot be taken repeatedly, it is not right to take at all.


Which of the following statements about spam is not true?

Spamming is less regulated in Europe than in the United States.

A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the utilitarian principle to evaluate this situation, you might argue that stealing the food is:

acceptable, because the higher value is the survival of the family.

The use of computers to combine data from multiple sources and create digital dossiers of detailed information on individuals is called:


The NAI is an industry association formed to help with which of the following?

Online privacy issues

CVS refers to:

eyestrain related to computer display screen use.

Which of the following gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?


"Look and feel" copyright infringement lawsuits are concerned with:

the distinction between an idea and its expression.

Which of the following is not true about the changes to EU data protection rules proposed in 2012?

The new rules would reject the right to be forgotten.

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