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Verify telephone numbers and spelling of names when taking messages. |
Which of the following is the best advice to follow when receiving telephone calls for others? |
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any premeeting preparation expected of participants. |
A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and |
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Thanks for calling Precision Integrations. This is Beth Dittmer. How may I help you today? |
Which of the following demonstrates the best example when answering a telephone call? |
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Ask yourself if the phone call is necessary. |
What is the first thing you should do before making a business telephone call? |
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Demonstrating etiquette is important in the office and online. |
Which of the following statements about professionalism is most accurate? |
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Honor his commitments and keep promises. |
Richard wants to prove that he is diligent and reliable. What is the best advice you can give him? |
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Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling. |
Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional? |
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Four to five |
What is the ideal number of participants for most groups? |
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Be courteous and attentive when conversing with managers, colleagues, subordinates, and customers. |
Which of the following is the best advice regarding workplace conversation? |
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can improve an individual’s chances of being hired and promoted. |
An awareness of courtesy and etiquette |
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Active listening skills |
Which of the following would probably best help a group achieve its goal? |
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reduce employee fatigue, connect dispersed participants, and save travel costs. |
Companies use virtual meetings to |
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Producing inferior work often causes this company to lose time and money. |
Which of the following statement best provides constructive criticism? |
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Professionalism describes desirable workplace behavior. |
Which statement about professionalism is most accurate? |
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Proficiency in using a variety of computer software packages |
Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill? |
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proper pronunciation |
Saying words correctly and clearly with the accepted sounds and accented syllables reflects |
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speak in a relaxed, controlled, well-pitched voice at about 125 words per minute. |
To use your voice effectively, |
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More organizations are establishing procedures or policies to encourage professionalism |
Which of the following statements about professionalism in the workplace is most accurate? |
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Smile when leaving her message to add warmth to her voice. |
Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message? |
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Determining your purpose |
What is your first task before holding a meeting? |
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All answer choices are good tips to follow when placing business phone calls |
Which of the following is the best advice to follow when placing a business phone call? |
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business etiquette |
A synonym for professionalism is |
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time zone barriers. |
The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and |
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Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants |
How do recruiters and employers view the importance of professional behavior in the workplace? |
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Effective business communicators know how to use phones productively, efficiently, and professionally. |
Which of the following statements about phones and phone usage in today’s businesses is most accurate? |
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Exercise self-control and keep personal opinions of people private |
Stephen is starting a new job and wants to demonstrate that he is a professional employee. What advice should he follow? |
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Screen incoming calls if she is busy. |
Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use? |
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The leader should provide a summary of accomplishments and a review of action items. |
Which of the following statements about the end of a meeting is most accurate? |
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To show more compassion, be as vague as possible. |
You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member’s performance. Which of the following suggestions about giving constructive criticism is not accurate? |
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Five or fewer |
When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants? |
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Ask for clarification of comments when necessary. |
You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism? |
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Virtual teams |
What term describes groups of people who collaborate with one another to accomplish a shared task across space, time, and organizational boundaries using technology? |
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Performing |
In what phase of team development do members select alternatives, analyze effects, implement their plan, and manage their project? |
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Forming |
In what phase of team development do teams select members, become acquainted, build trust, and form a collaborative culture? |
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Failing to stay on task |
Which of the following would have a negative impact on a group? |
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Team members who are involved in the decision-making process show less resistance to change |
Which of the following statements about workplace teams is most accurate? |
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Action items, Date and time of meeting, andParticipants’ names |
Which of the following should be included in the minutes of a meeting? |
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Face-to-face interaction is the most effective of all communication channels. |
Which of the following statements about face-to-face communication is most accurate? |
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Annette is away from her desk, but I will give her your message when she returns |
Which of the following is the best example of a response when answering calls for others? |
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Teams can be effective in solving problems and in developing new products |
Which of the following statements about teams in today’s business is most accurate? |
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Giving and receiving criticism is a normal occurrence in the business world |
Which of the following statements about workplace criticism is most accurate? |
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Establish ground rules |
Which of the following is the best practice for a group when it begins a meeting? |
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a rising inflection at the end of a sentence that makes statements sound like questions |
The best definition of uptalk is |
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agree on a purpose and procedures. |
The most successful workplace teams |
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As businesses become more team-oriented, people are attending more meetings than ever. |
Which of the following statements about meetings is most accurate? |
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Ensure that the technology is working for all participants before the meeting starts. |
Jeff will be leading a virtual team meeting. What should he do to make certain that the meeting runs smoothly and professionally? |
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Discourage members who monopolize the discussion. |
How should a group leader keep a meeting progressing effectively? |
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Individuals can learn to change their voice to make it more effective and powerful. |
Which of the following statements about the power of the human voice is most accurate? |
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sharing and collegiality. |
Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and |
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Look for areas of mutual agreement. |
Which of the following is the best advice to follow when dealing with conflict in a team? |
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