Business and society 15

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A prime social responsibility of business is to safeguard customers

While continuing to supply them with goods and services they want.

Consumers have become more dependent on businesses for product quality because

The complexity of products makes choices complicated for customers

Which organization brings together 300 nonprofit groups to espouse the customer viewpoint

Consumer Federation of America

Which of the following statements is not true about the organization Consumer Reports

It is supported by the federal government

A goal of the consumer movement is to make consumer power

An effective counterbalance to the rights and powers of firms that sell goods and services.

The "right to be heard" assures that consumers interest will:

Receive full and sympathetic consideration

The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charge is called:

The Truth in Lending Act

In the United States, which of the following agencies enforces the laws prohibiting deceptive advertising?

Federal Trade Commission

The law requiring that toys and infant products be tested before sale is called the

Consumer Product Safety Improvement Act

Manufacturers making false or misleading claims about a competitor’s product is

Illegal and unethical

Before deregulation, government agencies

Held prices artificially high, shielding businesses petition

Which of the following limits the collection of information online from and about children under the age of 13?

The Children’s Online Privacy Protection Act

The main responsibilities of the natural Highway Traffic Safety Commission is to:

Set motor vehicle safety standards

Which of the following is a mission of the Food and Drug Administration?

To assure the safety and effectiveness of a wide range of consumer products.

The major federal consumer protection agencies are authorized by law to:

A. Intervene directly into the very center of free market activities, if that is considered necessary to protect customer. B. Substitute government mandated standards for decision making by private buyers and sellers.

Online shoppers have always been concerned that:

Information they reveal in the course of a sales transaction might be misused.

An identifying marker placed on a user’s computer hard drive during visits in order to identify the user during each subsequent visit and to build profiles on their behavior overtime is called a:


Advertising that is targeted to particular customers, based on the observed online behavior, is called:

Behavioral advertising

When businesses adopt voluntary policies for protecting the privacy of individuals information disclosed during electrical transactions, this is called:

Industrial self-regulation

Under what legal doctrine does a firm bear legal responsibilities for injuries caused by something it made or sold, whether or not it was negligent or breach of warranty?

Strict liability

Many companies have argued that the evolution of strict liability has

Unfairly burden them with excess cost

Under proposals to establish a uniform federal standard for determining liability

Companies would not have to go through repeated trials on the same charges in different states

One alternative to product liability lawsuit is called

Alternative dispute resolution

In some cases, businesses have band together to agree on how they will treat their customers. This is called:

Voluntary industri codes of conduct

Businesses take that a number of measures respond voluntary to customer demands. Which of the following is an example of such a measure?

Consumer call centers.

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