Maslow would classify the need for recognition from others and for self respect as _________ needs. |
esteem |
The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as: |
task significance |
The purpose of management by objectives is to: |
help employees motivate themselves with a goal-setting model that involves, discussion, review, and evaluation by management and employees |
According to Herzberg, the difference between motivators and hygiene factors is: |
overall, motivators related to greater job satisfaction, while hygiene factors made the work place a satisfying place to thrive. |
The Hawthorne studies concluded that worker motivation: |
improved when employees felt like their ideas were respected. |
The basic principle of equity theory is that employees try to: |
maintain equity between inputs and outputs compared to people in similar positions. |
The practice of moving employees from one job to another to make work more interesting is called: |
job rotation |
According to Victor Vroom, which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task? |
Is the reward for completing the task worth the effort involved? |
According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome. |
expectancy theory |
In Maslow’s hierarchy of needs, the desire for love and acceptance would fall into the category of: |
social needs. |
Baby Boomers as managers need to understand that |
Gen X and Gen Y employees will be motivated by flexibility in the workplace. |
Management by objectives is most effective in organizations that: |
are relatively stable. |
As a group, Millennials tend to be: |
adaptable, tolerant, and tech savvy. |
Maureen’s supervisor was so impressed by her work that he named her the employee of the month. This praise from her supervisor is an example of a(n) _________ reward. |
extrinsic |
Herzberg found that factors that provided the highest level of motivation were mostly associated with: |
job content |
________ is a system of goal setting and implementation that involves a cycle of discussion, review, and evaluation of objectives among top and middle managers, supervisors, and employees. |
Management by objectives |
Reprimands, pay reductions, and suspensions are all examples of: |
negative reinforcement |
A key idea in reinforcement theory is that: |
managers can use both rewards and punishment to influence employee behavior. |
The concept that a hierarchy of human needs could be used to explain motivation was developed by: |
Abraham Maslow |
______________ was the dominant strategy for improving worker productivity during the early 1900s. |
Scientific management |
Weldon Taskman has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Weldon has about his efforts is his _______ reward. |
intrinsic |
Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity. |
Y |
Managers who advocate job enrichment focus on creating jobs with |
Skill variety and autonomy |
The major benefit of open communication in a company setting is: |
motivated employees |
The first step toward establishing open communication within an organization is to: |
create an organizational culture that rewards listening |
According to Herzberg, a sense of achievement, earned recognition, and interest in the work itself were all: |
important motivators |
The most important impact of the Hawthorne studies was that it: |
changed the direction of research away from Taylor’s scientific management toward the study of human-based management. |
One of the elements essential to Frederick Taylor’s approach to improving worker productivity was: |
rules of work |
A strength of Generation X managers is likely to be their: |
ability to provide feedback to employees |
Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility. |
X |
BUS 135 Ch 10
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