BSAD101 Chapter 9 and 10

another name for Human Resources management is __ management

personnel

John works for Texas Instruments. His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process?

acquiring Human Resources

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

employee relations

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?

maintaining Human Resources

the development phase of Human Resources management consists of two important activities: training/development and

appraising performance

Chevron’s 60,000 employees work for thirteen major operating companies in fifty eight countries. Each national unit does business according to the needs of its market. Effective management of human resources in such a complex environment is an awesome task, and the key to success is reliable, accurate management information. Thus, Chevron developed an online human resources information system, which is a critical tool in managing its human resources. As expected, one of the broad goals of the human resources information system is to help management a. prepare specific job or position descriptions.

utilize Human Resources efficiently to meet organizational goals

generally, human resources management is a responsibility shared by line managers and

HRM specialists

At a large book publishing company like Cengage, we would expect human resources management to be handled by . At a small local print shop, human resources management would probably be .

the personnel manager, the responsibility of the owner

employee compensation systems are generally developed and administered by _, and pay increases and promotions are usually recommended by _

HRM specialists, line managers

Information on evolving technologies, industry staffing practices, projected economic trends, the particular
company’s future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting

Human Resources demand

If the Colgate-Palmolive Company were to develop a replacement chart, the chart would show

key personnel along with possible replacements within the firm

a computerized data bank containing information on the skills and experience of all employees is Called

a skills inventory

The HRM specialists at A&C Company took the opportunity to increase productivity and decrease manual data analysis by using their microcomputer along with a commercial database management system (DBMS) to develop
a . Now the company can readily identify specific organizational skills, eliminating the need to comb personnel
files manually.

skills inventory

a list of key personnel as well as possible successors within a firm is called a

replacement chart

two useful tools for estimating the supply of needed Human Resources are the

replacement chart and skills

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. this database can be referred to as a

skills inventory

South Carolina is facing budget cuts. the number of employees needs to be reduced over the next three years at all state agencies. the state decides to stop hiring new employees to fill vacated positions to comply with budgetary constraints. this approach is called

attrition

When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would

lay off workers

a firm attempting to reduce the size of its workforce may use several approaches. the approach most likely to be saved as last resort is

firing

the reduction in the workforce that normally occurs when employees leave a company is called

attrition

the most humane form of workforce reduction is

attrition

workplace diversity refers to the differences among people in a workforce due to

race, ethnicity, and gender

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas.
The company expects that the additional cultural viewpoints will provide it with a

marketing edge

When people from a variety of different countries and educational and work experience backgrounds come together to work on a project, they often have varying perspectives on given issues. This benefits the company in the form of

better problem solving

IBM’s corporate workforce diversity staff helps to ensure that the company’s workforce does not become homogeneous. If properly integrated, which of the following outcomes is IBM likely to experience if it maintains a diverse workforce?

increased creativity

Suppose HP’s minorities work at a multicultural plant, which provides a comfortable learning environment before they are assigned to their permanent positions within the company. Such a diversity training program will help HP develop a strong reputation for managing diversity, which is likely to lead to which of the following competitive advantages?

resource acquisition

for a cultural diversity program to be successful, it is essential that

it has a strong, sustained commitment from top leadership

Martin Enterprises wants to ensure that is thoroughly understands all of its jobs so that it can determine the qualifications each job demands. to do so, Martin would first

conduct job analysis

Paul wanted to know about the skills and expiernece needed to qualify for a management position with jcpenney. thus, he called and asked the personnel specialist to send him a job

description

When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by

instituting a job analysis procedure

Lois walked into ABC Company to pick up an application for a secretarial job. When she asked about the duties and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position. The receptionist gave Lois a job

description

a list specifying qualifications necessary for a particular position is called a job

specification

the process of attracting qualified job applicants is called

recruiting

All of the following are sources of external recruiting except
a. promotion of a current employee.
b. newspaper advertising.
c. recruiting on college campuses.
d. using employment
e. using recommendations of present employees

a

You were asked to write a report to management indicating the primary advantage of external recruiting. You chose to focus on external recruiting’s ability to as its primary advantage.

bring in new perspectives and varied backgrounds

for the past ten years, Sacco has obtained its best employees from employees from private employment agencies. now that it has three additional jobs to fill, it will probably continue to use

external recruiting

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. chandler should concentrate on

external recruiting

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for

many more applicants than there are positions to be filled

As a human resources specialist, you were asked to briefly summarize the disadvantages of using internal recruiting. You have started your report by stating, "The main disadvantage of internal recruiting is that

promotion leaves another position to be filled

gathering information about applicants for a position and choosing the most appropriate applicant is called

selection

All of the following are common methods of obtaining information about applicants except
a. employment applications.
b. tests.
c. private investigators.
d. interviews.
e. references.

c

Sally wants to impress prospective employers with a summary of her background and qualifications for a management position. Her father, who is a businessperson, suggested sending a(n)

resume

employment applications are used for 2 purposes: to familiarize interviewers with applicants backgrounds and to

identify applicants who are worthy of further scrutiny

Whenever a new position becomes available at The Limited Group, a retailing company, the company requires current employees to be informed of the opening. The Limited Group practices

job posting

some union agreements state that current employees must be informed of upcoming new openings. this practice is called job

posting

the interview is part of

selection

All of the following are relevant areas for employment tests except
a. aptitudes.
b. skills.
c. abilities.
d. job-related knowledge.
e. all of the above are relevant areas for employment tests.

e

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use

tests that are valid predictors of on the job performance

perhaps the most widely used selection technique is the

interview

McCloud Company wants to avoid being unable to compare job candidates’ qualifications after an interview because the applicants were asked different questions. Giving what type of interview might eliminate this problem?

structured

people who can verify background information and provide personal evaluations of candidates are called

references

Lindley Company is interested in verifying previous job responsibilities held by its applicants. The selection technique that will be most helpful in obtaining this information is the

reference check

As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will include all but of the following except
a. location of the company cafeteria.
b. introduction to coworkers.
c. interviewing skills.
d. career paths within the firm.
e. company benefits.

c

You have been charged with finding out whether your company has violated the concept of comparable worth.
After gathering all the facts, you find the company guilty because

jobs requiring about the same level of training and skill receive significantly different pay

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

an orientation process

Suppose your state has enacted a law that demands equal compensation for jobs requiring about the same level of education, training, and skills. This concept is called

comparable worth

critics of comparable worth argue that

the market has determined the worth of certain female dominated jobs

All of the following are elements of an effective employee reward system except
a. enabling employees to satisfy basic needs. b. providing competitive rewards.
c. distributing rewards fairly in the organization.
d. recognizing that different people have different needs.
e. maximizing the amount of money spent on employee compensation.

e

the policies and strategies pertaining to employee compensation comprise a

compensation system

_ is the pay that employees receive in return for their labor

compensation

Senior management in your organization wants you to explain to the board of directors the key concept that makes compensation systems work. It would be correct to tell them that the ideal compensation system must

provide for employees needs while keeping labor costs within reasonable limits

an employees initial wage rate is determined by

the experience, qualifications, and expected performance of that employees

You have been asked to develop an effective reward system for Kroger stores. In designing such a system, you should strive to meet all of the following objectives except
a. enabling employees to satisfy their basic needs.
b. providing rewards comparable to those offered by other firms.
c. distributing rewards fairly within the organization.
d. recognizing that different people have different needs.
e. maximizing the amount spent on compensation.

e

a wage is a specific amount of money paid per

hour

a collection of data on prevailing wage rates in an industry or geographic area is called a

wage survey

Which of the following is not a compensation decision?
a. The wage-level decision
b. The individual-wage decision
c. The wage-cut decision
d. The wage-structure decision
e. Both C and D

c

a type of compensation that is some percentage of sales revenue is a

commission

whether or not secretaries are paid more than file clerks depends on the nature of a firms structure

wage

job evaluation is almost always the basis for developing a

wage structure

the process of determing the relative worth of various jobs in a firm is called

job evaluation

If Regency Electronics, a maker of consumer electronic products such as stereos, wanted to determine the relative worth of jobs within its organization, it would

develop a job evaluation

Breakfast cereal maker General Mills periodically gives lump-sum payments to employees. The amount depends on job performance, with more productive employees receiving a larger sum than less productive employees. This motivational tool is

an incentive payment

_ is a payment representing some percentage of sales revenue

commission

All of the following are usually paid an hourly wage except workers in
a. clerical positions.
b. retailing.
c. management.
d. assembly lines.
e. fast food.

c

Fred Saunders receives $50,000 a year as a manager. This type of compensation is called

salary

a specific amount of money paid for each hour of work is Called

wage

Which of the following type of worker is usually paid on a salary plan?
a. Clerical
b. Retail
c. Fast-food
d. Manager
e. Assembly-line

d

Wanda Zarky is paid a specific amount of money for work during a set calendar period, regardless of the actual number of hours worked. This money is called a

salary

The type of pay raise in which the employee can receive the entire amount of the increase at the beginning of the year is called a(n)

lump sum salary increase

Sally earned a 10 percent increase in her salary and received the entire increase at the beginning of the year, with the stipulation that she would not leave the company in that year. Five months later, she quit her job and went to work for a competitor. She had to return the 10 percent payment she had received because she had violated a rule for

lump sum salary increase

the distribution of a percentage of a firms profits among its employees is called

profit sharing

employee benefits are

nonmonetary rewards

All of the following are examples of employee benefits except
a. an end-of-year bonus.
b. health insurance packages.
c. pay for time not worked.
d. workers’ compensation insurance.
e. unemployment insurance.

a

Peter Shelley was hurt on the job last week. his medical bills for this injury are covered under

workers compensation

an indirect reward given in addition to an employees regular pay is known as

employee benefit

all employers are required by law to provide certain benefits to their employees. an example of such benefit would be

unemployment insurance

the average cost of employee benefits is about _ percent of total compensation

29

When Russell Meyer started his new job, he was offered a cafeteria plan from which he could choose items such as health care, vision care, child care, life insurance, and membership at the company’s gym. This is likely a type of

flexible benefit plan

A form of compensation whereby the employee receives a predetermined amount of benefit dollars to spend on a benefits package he or she has selected to meet individual needs is called a(n)

flexible benefit plan

one of the main reasons employers offer employees flexible benefit plans is

because employees have diverse needs, and choosing their own benefits package will better meet them

Training may be used in an organization to educate employees on all of the following except
a. product information.
b. motivation.
c. business ethics.
d. customer service.
e. technical aspects of the job.

motivation

Over the years, EnterBank management has successfully used the process of preparing managers and other professionals to assume increased responsibility in present and future positions. This practice is referred to as

management development

Teaching employees new jobs, skills, and more effective ways of doing their present jobs is called

employee training

Dunn & Company wants to use a training method to help managers understand and cope with employees’ problems. What method would you suggest?

role playing

As a form of training and development, Harry attended a gathering where he listened to a speech from someone who was twenty years his senior and had been in the business for forty years. Harry was engaged in what form of training and development?

conference and seminars

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

classroom teaching and lectures

a situation in which participants act out the roles of others so that they can better understand those roles is called

role playing

a training method by which a trainee learns by working with an experienced employee is called

on the job trying

Bob White was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee’s instruction, White gained hands-on experience under normal working conditions. Bob experienced training.

on the job

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site.
Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American Airlines offered training for some jobs.

simulation

A performance appraisal serves all of the following purposes except which of the following?
a. It lets workers know how well they are doing.
b. It allows the employee to see where he or she ranks against all the other employees in the company.
c. It provides an effective basis for distributing rewards.
d. It lets workers know how they can do better in the future.
e. It helps the organization monitor its employee selection, training, and development activities.

b

the key to successful training and development programs is to

clearly state the objective to be achieved and be sure that the objective is measurable

upper management needs to know the results of training evaluations because

the results may be the basis for making decisions about the training program itself

_ evaluation methods use some measurable quantity as the basis for assessing performance

objective

assessing employees performance levels to make objective personnel decisions is accomplished by

performance appraisals

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?

objective

Sprint employees who sell cellular phones and calling plans are evaluated based on their total sales per hour worked. This is a(n) _ appraisal method.

objective

Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?

tell and listen

After six months with the company, Betty’s performance was evaluated by a graphic rating form. The ratings for each statement were added together to obtain her total score. In comparison with the other five employees in her unit, Betty received a very good performance appraisal. Betty experienced a(n) appraisal method.

judgmental

The three types of performance feedback interviews are tell-and-listen, tell-and-sell, and

problem solving

Performance feedback is most effective when managers

communicate tactfully and honestly with employees being appraised

the equal pay act applies directly to

equal pay or equal work

Which of the following laws of the 1930s, 1960s, and 1970s was enacted to enforce the same rate of pay for similar effort, skill, and responsibility in a job position?
a. The Fair Labor Standards Act
b. The Equal Pay Act
c. The Civil Rights Act
d. The Employee Retirement Income Security Act
e. The National Labor Relations Act

b

Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except
a. age.
b. sex.
c. race.
d. color.
e. religion.

a

The Age Discrimination in Employment Act of 1967 and its amended version in 1986 apply directly to

discrimination based on age

A government agency has assigned a staff member to investigate complaints about employment discrimination at
XYZ Corporation. The staff person probably works for the

EEOC

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?
a. Company-provided lodging for the disabled
b. Company-provided transportation for the blind
c. Additional paid vacation for the mentally ill
d. Sign language interpreters for the deaf
e. Personal assistants for the disabled

d

After informing his employer that he had cancer, Maury was abruptly fired. The federal legislation that prohibits discrimination against qualified individuals with disabilities is
a. the Fair Labor Standards Act.
b. the Americans with Disabilities Act.
c. the Equal Pay Act.
d. Title VII of the Civil Rights Act of 1964.
e. the National Labor Relations Act.

b

The act that OSHA was created to enforce is the _ Act.

Occupational safety and health

Universal Dynamics Corporation recently was awarded a $150,000 federal contract. Thus, the government requires the corporation to engage in affirmative action related to

recruitment and selection

Human resources management consists of or includes all activities involved in acquiring, maintaining, and developing an organization’s human resources.
a. True
b. False

a

The president of the United States established the requirements for affirmative action in human resources practices among
a. all employers.
b. employers on a voluntary basis.
c. small employers with at least fifteen employees.
d. all employers with fifty or more employees holding federal contracts in excess of $50,000.
e. employers that never thought about establishing an affirmative action plan.

d

The phase of human resources management in which an employee’s skills are improved and his or her capabilities are expanded is known as maintaining.
a. True
b. False

b

Human resources planning is determining the firm’s future human resources needs.
a. True
b. False

a

Performance appraisal is the evaluation of an employee’s current and potential levels of performance within a firm.
a. True
b. False

a

Human resources planning and recruiting are two of the activities carried out during the development phase of human resources management.
a. True
b. False

b

Human resources management is the sole responsibility of line managers.
a. True
b. False

b

A skills inventory is a computerized list of all the skills a prospective employee needs to fill a position.
a. True
b. False

b

When demand is forecast to be greater than supply, plans must be made to reduce the size of the workforce.
a. True
b. False

b

Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau.
a. True
b. False

b

Attrition is a method of reducing the size of the workforce by permitting people who are within a few years of retirement to retire early with full benefits.
a. True
b. False

b

Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems.
a. True
b. False

a

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.
a. True
b. False

a

Managers should view cultural diversity as an opportunity rather than as a limitation.
a. True
b. False

a

Because today’s employees are better educated, they want greater flexibility and independence, competitive compensation, and a better quality of life.
a. True
b. False

a

A diversity program can be successful even without strong, sustained commitment from top management.
a. True
b. False

b

Job specification is a systematic procedure for studying jobs to determine their various elements and requirements. a. True
b. False

b

Job analysis is the systematic procedure for studying jobs to determine expected levels of productivity.
a. True
b. False

b

Job analysis provides a job description and a job specification for a particular position.
a. True
b. False

a

Job analysis is the list of qualifications required to perform a particular job.
a. True
b. False

b

A list of skills, abilities, education, and experience required for a position is called a job analysis.
a. True
b. False

b

The primary disadvantage of internal recruiting is that promoting a current employee leaves another position to be filled, possibly meaning that two employees must be trained instead of one.
a. True
b. False

a

In the selection process, the goal should always be to hire the person with the most qualifications.
a. True
b. False

b

Today, most companies do not require employment applications.
a. True
b. False

b

The two main purposes of employment applications are to identify candidates for further consideration and to provide background information for interviewers.
a. True
b. False

a

The assessment center technique for selecting employees is ideal for small firms because such centers involve limited expense.
a. True
b. False

b

The process of acquainting new employees with an organization is called orientation.
a. True
b. False

a

Compensation and benefits are related to employee motivation.
a. True
b. False

a

Usually, management sets employees’ pay levels higher than at comparable firms.
a. True
b. False

b

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey.
a. True
b. False

a

The wage structure is almost always developed on the basis of job evaluation.
a. True
b. False

a

A flexible benefit plan allows an employee to allocate a predetermined amount of benefit dollars to various categories of benefits to design a benefit mix that best fits that employee’s needs.
a. True
b. False

a

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.
a. True
b. False

b

In human resources management, job evaluation means that managers evaluate each employee on how well he or she is performing assigned tasks.
a. True
b. False

b

The results of training evaluations should not be made known to all those involved in training programs.
a. True
b. False

b

Subjective appraisal methods use some measurable quantity, such as dollar volume of sales, as the basis for assessing performance.
a. True
b. False

b

The results of an evaluation should be discussed with an employee soon after the evaluation is completed.
a. True
b. False

a

Legislation regarding personnel practices has been primarily in the areas of employee rights, job safety, and elimination of discrimination.
a. True
b. False

a

No federal law forbids age discrimination against people younger than 40.
a. True
b. False

a

OSHA is charged with enforcing Title VII.
a. True
b. False

b

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA.
a. True
b. False

a

Firms with federal government contracts that exceed $50,000 must have an affirmative action program.
a. True
b. False

a

The Employee Retirement Income Security Act passed in 1974 requires firms to provide a retirement plan for their employees.
a. True
b. False

b