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Which of the following channels of communication is low in planning, is used for team meetings, and is a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling? videoconferences |
videoconferences |
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Which of the following communication channels is low in richness but high in control? phone conversations |
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Ella and Pasha work for the same company in two different locations. They need to quickly discuss and clarify issues related to a mutual project. Which of the following should they use? email |
phone conversations |
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The team that is planning the annual company sales meeting has members in several offices. They need to have a conversation about the agenda for the sales meeting. Which of the following will they most likely use? email |
a conference call |
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Rita, the head of the sales department, wants to train all of her sales people in how to sell the latest product. She wants them all to be able to see the product and its features, to hear the sales pitch the marketing department has developed, and to ask questions. Which of the following is the best communication channel for Rita to use? a phone conversation |
a webinar |
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Which of the following is a synchronous communication channel that is most likely to be high in control? a phone conversation |
a webinar |
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Which of the following is most likely to be included as an attachment to an email? a signature block |
a spreadsheet |
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In an email, the most critical information should be placed at the beginning of a message. |
at the beginning of a message. |
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When dealing with email, many business professionals consider use of the ______ a breach of privacy. "carbon copy" feature |
"blind carbon copy" feature |
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Which of the following, when used, is most likely to contribute to email chains? a priority flag |
the "forward" feature |
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Reply email chains become especially confusing when some recipients reply only to the sender and others reply to everyone. one recipient deletes the email and others reply to it. all recipients decide to mark the email as spam and block the sender. recipients forget to include a salutation in their emails when they reply. recipients include attachments in their reply emails. |
some recipients reply only to the sender and others reply to everyone. |
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What is the primary advantage of using word processing software to compose important email messages? It automatically prompts you when the length of your paragraph exceeds the desired limit. It automatically generates a subject line for your message. It will help you to type your message more quickly. It is better at reviewing text for typos and grammatical problems than email systems. It has a better selection of fonts and special characters than email systems. |
It is better at reviewing text for typos and grammatical problems than email systems. |
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The ______ effect means that recipients are more likely to perceive messages that are intended as neutral as negative. emotional |
negativity |
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Which of the following involves an act or thought process committed by the sender rather than the receiver of an email? negativity effect |
flames |
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Flames are a form of active incivility. |
active incivility. |
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Which of the following involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response? reinterpretation |
relaxation |
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Which statement correctly describes the current state of texting in the workplace? Texting is an established form of communicating in the workplace, and everyone agrees it should be formal. Texting is an established form of communicating in the workplace, and everyone agrees it should be informal. Texting is an established form of communicating in the workplace, and attitudes toward it vary significantly. Texting is a new, undeveloped form of communication in the workplace, and attitudes toward it are consistent. Texting is a new, undeveloped form of communication in the workplace, and attitudes toward it vary significantly. |
Texting is a new, undeveloped form of communication in the workplace, and attitudes toward it vary significantly. |
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Javier and Carol have never worked together before. When they exchange texts about setting up a time to discuss a mutual project, Javier texts, "I look forward to the meeting." Carol replies, "Gr8. TTYL." What would you suggest to make their communication go more smoothly? They don’t need to change anything at this point. Javier should confront Carol and insist that she write more formally. Carol should confront Javier and insist that he write more informally. They should stop texting and write emails instead. Both Javier and Carol should adjust their style to be more like each other’s. |
Both Javier and Carol should adjust their style to be more like each other’s. |
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Which statement about texting is correct? Texting is almost always asynchronous. Texting is either synchronous or asynchronous, depending on how is it used. Texting is rich in nonverbal cues because of the use of emoticons. Texting is a relatively painless way to deliver bad news. Texting is a channel that requires a lot of coordination and resources. |
Texting is either synchronous or asynchronous, depending on how is it used. |
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Which of the following is true of an e-interruption? It increases workers’ ability to multitask. It takes less than a minute to refocus after an e-interruption. It increases the creativity of workers. It distracts workers from immediate tasks and decreases productivity. It decreases the stress caused by busy schedules. |
It distracts workers from immediate tasks and decreases productivity. |
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Which of the following guidelines should be followed to minimize e-interruptions? Avoid unnecessarily lengthening an email chain. Check digital messages after every 10 minutes. Turn on message alerts. Reply to all the messages immediately. Avoid the use of automatic messages. |
Avoid unnecessarily lengthening an email chain. |
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The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the need to answer emails with the need to answer texts. time they spend reading messages with the need to respond to others with their own need to focus on work. time they spend in spoken conversation with the time they spend on work. need to respond to others with the need to write more emails. |
need to respond to others with their own need to focus on work. |
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Which of the following is an advantage of using phone conversations as a communication channel? They are better for building relationships than more recent technologies such as email. They increase people’s ability to plan and strategically develop messages. They have more permanence than most other communication channels. They give people access to more cues than videoconferencing does. They are the best method for communication among a large group. |
They are better for building relationships than more recent technologies such as email. |
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The first thing you should do on a business call is to announce your agenda. |
greet the other person warmly by name. |
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Which of the following guidelines is helpful when leading a group video call? Send out instructions about how to use the technology in advance of the meeting. Make sure to position the camera to show a lively background to maintain others’ interest. Use as many interactive tools for as much of the meeting as possible. Spent at least fifteen minutes chatting before moving on to the purpose of the meeting. Avoid looking directly into the camera so that you do not seem too arrogant. |
Send out instructions about how to use the technology in advance of the meeting. |
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