BCOM 3360 Ch. 1&2

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Which term refers to a reputation for adhering to high moral and ethical values?


Which of the following is true of credibility?

It is an important basis for effective communication.

Which term refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done?


Marti is a graphic designer. He took a series of courses on basic coding. He used what he learned to solve a big problem for his team. In doing so he demonstrated.


One of the traits associated with competence is "a focus on action". This specifically implies

Seizing business opportunities when they present themselves.

Being a "giver" is a trait associated with


In the business world, caring can be demonstrated by

Considering the needs of colleagues and subordinates.

Which of the following actions demonstrates caring?

Angelo invites a member of his team to attend a skill building workshop.

Jerry, the CEO of Turbo, Inc. is a successful business leader with a reputation for caring. Which of the following statements would provide this?

He strives to understand the interests and aspirations of his employees.

A business leader can cultivate a sense of community by

Having a communication style that is we-oriented, not me-oriented.

Which of the following statements accurately describes the role played by character in the establishment of credibility?

Character is especially important in long term collaborative relationships.

The rules of conduct or moral principles that guide individual or group behavior are known as


What is the definition of business ethics?

Commonly held principles in the business community for acceptable behavior.

The dominant business ethic in corporate communications is


Which action demonstrates that Elandria acts with transparency?

She shares all relevant information with stakeholders.

A majority of employees surveyed believe that a top manager who violated ethics policies at their company would be

Punished and held accountable.

Which of the following factors reduces the incidence of unethical behavior?

A transparent atmosphere

Corporate values are

The stated and lived values of a company.

When personal values and corporate values are aligned, employees have more


Personal values are

The values that individuals prioritize and adhere to.

Which of the following is a reason for increased transparency in business

Public scandals have made people distrustful of corporations.

The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluate

The credibility of your business communication.

In high trust relationships

People are less likely to miscommunicate

Challenging rationalizations is a way to

Empower yourself to speak up about ethics violations.

Gala wants to improve her employees engagement. To do so, she should try to increase their

Emotional connection to their work

In the interpersonal communication process, the messages exchanged are

Simultaneous and mutual

Jana decides to convey her consent by saying "yes" and nodding. What process has Jana demonstrated?


Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing?


Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of

A filter of lifetime experiences.

David was already feeling stressed about a deadline he was having trouble meeting. When he went to make photocopies of an important graph, he saw a sign on the copier saying it was out of order. An immediate jolt of rage ran through davids system, and he kicked the machine and broke his toe. What did David experience?

Emotional Hijacking

Why does emotional hijacking occur?

People are hard wired to feel emotions about a situation before they reason it out.

Asking oneself how certain emotions alter or distort ones thinking helps improve

Self awareness

What term is used for events that cause strong, often negative, emotional responses?


Which of the following is most likely to be true about people who exhibit high self management?

They discuss frustrations in the context of solving problems and improving relationships

People who speak out constructively about differences of opinion are most likely to have

High relationship management skills

__________ involves favorable explanations for why others have behaved in a certain way

Mitigating information

In tense and emotionally charged situations, it is important to

Hold judgment

Which of the following is a sign of a person paying attention?

A nod to indicate acknowledgment

Which of the following people displays a learner mind set?

During a department meeting, Sasha reminds people that disagreements are normal

Which of the following is a funnel question?

Now that we know we want to reduce the company budget, what subcategories should we consider?

What are probing questions?

Probing questions are intended to analyze a business problem from every angle in order to uncover its root causes.

Which of the following is a solution-oriented question?

How can we change our process to ensure we meet the new deadline?

What is sight reading?

Intelligent observation of nonverbal communication

When you are trying to read another persons nonverbal clues, which of the following should you focus on the most?

The eyes

Which of the following employees is most likely to have a blue motivational value system?

Darwin focuses on encouraging the growth of coworkers.

Which of the following employees is most likely to be a hub?

Khadija urges her team to be flexible and to consider all available options.

Which of the following is a strength of introverts?

Asking thoughtful, important questions

Which of the following employees is most likely to be an extrovert?

Len meets everyone in the department by his third day on the job.

_________ is a show of respect for the dignity and importance of others.


Which of the following employees is acting with incivility?

Scott usually greets females colleagues by saying, "Hello there, girls"

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