BCIS Chapter 7 Review Questions

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________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
A. Rich internet application (RIA)
B. Enterprise application integration (EAI)
C. Enterprise resource planning (ERP) system
D. Customer relationship management (CRM) system

Enterprise application integration (EAI)

Which of the following is most likely to make use of an inter-enterprise information system?

drug salespersons

physician partnerships

PRIDE systems

hospitals

PRIDE systems

________ is a major issue faced by companies when implementing enterprise systems.

A) The lack of a centralized database where important data such as metadata can be stored

B) The failure to incorporate accounting and human resource applications

C) The failure of applications to communicate and share data with each other

D) The gap between the requirements of an organization and the capabilities of an application

The gap between the requirements of an organization and the capabilities of an application

________ is an information systems application that supports the human resources department in an organization.

Customer management

Budgeting

Assessment

Cash management

Assessment

________ is a person’s belief that he or she can be successful at his or her job.

Extroversion

Conscientiousness

Self-efficacy

Self-actualization

Self-efficacy

The first phase in the customer life cycle involves ________.
A. sending messages to target audiences to attract customer prospects
B. converting prospects into customers who need to be supported
C. attempting to win back high-value customers
D. increasing the value of existing customers by selling more products to them

sending messages to target audiences to attract customer prospects

Which of the following is an information systems application that supports the sales and marketing department in an organization?
A. HR planning
B. lead tracking
C. recruiting
D. inventory management

lead tracking

________ are systems that are shared by two or more independent organizations.
A. Inter-enterprise information systems
B. Personal information systems
C. Enterprise information systems
D. Workgroup information systems

Inter-enterprise information systems

Enterprise resource planning (ERP) was originally used in the ________ domain.
A. accounting
B. customer support
C. human resources
D. manufacturing

manufacturing

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

bringing conciliators or arbitrators into the company to sort the issues

developing committees and steering groups for process management

encouraging entities at different organizational levels to create separate information systems

giving the responsibility of resolving issues to the company’s CEO

developing committees and steering groups for process management

________ is the worldwide leader of enterprise resource planning (ERP) vendors.
A. EAI
B. SAP
C. SCM
D. TQM

SAP

Which of the following statements is true of inherent processes?
A. Inherent processes provide an alternative to business process reengineering.
B. Inherent processes are almost always a perfect fit.
C. Inherent processes are expensive and time-consuming.
Organizations cannot license the software used in inherent processes.

Inherent processes provide an alternative to business process reengineering.

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.
A. customer engagement
B. customer acquisition
C. relationship management
D. marketing

customer acquisition

Cost accounting and financial reporting are information systems applications that support an organization’s ________.
A. accounting department
B. human resources department
C. manufacturing department
D. customer service department

accounting department

Which of the following statements is true of business process reengineering?

When combined with enterprise resource planning (ERP), it has 100 percent success rate.

It is a very fast process and is easy to carry out.

It is a very expensive process.

Due to its streamlined processes, it requires no expertise.

It is a very expensive process.

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

Business process outsourcing

Business process management

Business process interoperability

Business process reengineering

Business process reengineering

Which of the following is a problem posed by information silos?

A lot of file space is wasted.

The interdependence between various information systems applications increases.

There is a lack of integrated enterprise information.

Data cannot be duplicated.

There is a lack of integrated enterprise information.

Which of the following statements is true of enterprise resource planning (ERP)?
A. ERP is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties.
B. ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
C. The two major components of ERP systems are manufacturing applications and inventory applications.
D. ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Inherent processes are ________.

time-consuming business processes that involve substantial investment

business process reengineering techniques with low success rates

predesigned procedures for using software products

the set of procedures that help companies implement business process reengineering

predesigned procedures for using software products

Which of the following is a characteristic of workgroup information systems?
A. informal procedures
B. resistance to change
C. affects multiple organizations
D. isolated problems

resistance to change

Which of the following statements is true of customer relationship management (CRM) systems?
A. They are applications used for consolidating business operations into a single, consistent, computing platform.
B. They vary in the degree of functionality they provide.
C. A major disadvantage of these systems is a lack of consistency in data.
D. They incorporate accounting, manufacturing, inventory, and human resources applications.

They vary in the degree of functionality they provide.

Which of the following statements is true of workgroup information systems?
A. Workgroup information systems that support a particular business function are called personal information systems.
B. Workgroup information systems that support a particular department are sometimes called departmental information systems.
C. The users of workgroup information systems are defined by levels of security authorization.
D. Workgroup information systems that support a particular department are called enterprise information systems.

Workgroup information systems that support a particular department are sometimes called departmental information systems.

The problems posed by information silos ultimately lead to ________.
A. diseconomies of scope
B. reduced organizational innovation
C. diminishing marginal returns
D. increased costs for an organization

increased costs for an organization

Which of the following statements is true of personal information systems?
A. Personal information systems that support a particular department are called workgroup information systems.
B. Adapting to changes in personal information systems is extremely difficult and time consuming.
C. The solutions to problems in a personal information system usually involve more than one department.
D. Personal information systems have a single user only, and so the procedures are probably not documented or formalized.

Personal information systems have a single user only, and so the procedures are probably not documented or formalized.

Personal information systems are most likely to be used by ________.
A. PRIDE systems
B. drug salespersons
C. physician partnerships
D. hospitals

drug salespersons

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

departmental information systems

integrated systems

business intelligence systems

distributed systems

distributed systems

Which of the following is a characteristic of enterprise information systems?

They are limited to a single department in an organization.

They are shared between two or among more independent organizations.

They do not document procedures as the procedures are simple and informal.

They typically have hundreds to thousands of users.

They typically have hundreds to thousands of users.

Which of the following statements is true of enterprise application integration (EAI)?
A. EAI software can be configured to automatically make conversions needed to share data among different systems.
B. EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
C. A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
D. The layers of EAI software prevent existing applications from communicating with each other.

EAI software can be configured to automatically make conversions needed to share data among different systems.

A(n) ________ exists when data are isolated in separated information systems.
A. mashup
B. information silo
C. walled garden
D. viral hook

information silo

Customer management and lead generation are information systems applications that support an organization’s ________.
A. sales and marketing department
B. human resources department
C. accounting department
D. customer service department

sales and marketing department

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
A. lack of variety in the enterprise systems currently being sold in the market
B. need for encrypting a company’s data before an enterprise system can use the data
C. resistance from a company’s employees to changes in existing systems
D. lack of resources within a company to handle the implementation of the system

resistance from a company’s employees to changes in existing systems

Enterprise resource planning (ERP) helps in ________.

connecting several enterprises within the same industry

managing all the interactions with customers

consolidating business operations into a single, consistent computing platform

providing layers of software that connect applications together

consolidating business operations into a single, consistent computing platform

Information silos arise as a result of ________.
A. data integration across several information systems within an organization
B. data being isolated in systems that are separated across different organizational levels
C. too many users depending on a single enterprise-wide information system
D. the sharing of an inter-enterprise information system with several organizations

data being isolated in systems that are separated across different organizational levels

Which of the following statements is true of enterprise information systems?

They are called personal information systems if they support a particular business function.

The solutions to problems in these systems usually involve more than one department.

They are information systems that are shared by two or more independent organizations.

They typically support less than 100 users.

The solutions to problems in these systems usually involve more than one department.

During which of the following phases of the customer life cycle do win-back processes categorize customers according to value?
A. customer acquisition
B. marketing
C. churn
D. relationship management

churn

Which of the following is a component of relationship management?

converting prospects into customers who need to be supported

sending messages to target audiences to attract customer prospects

positioning products in the minds of customers through promotional strategies

increasing the value of existing customers by selling them more products

increasing the value of existing customers by selling them more products

Which of the following is a function of enterprise application integration (EAI)?
A. It manages all the interactions with customers, from lead generation to customer service.
B. It creates information silos by departmentalizing applications.
C. It enables existing applications to communicate and share data.
D. It is used to forecast sales and to create manufacturing plans to meet those forecasts.

It enables existing applications to communicate and share data.

Physician partnerships most likely use ________.

enterprise information systems

departmental information systems

inter-enterprise information systems

workgroup information systems

workgroup information systems

________ is the last phase in the customer life cycle.
A. Churn
B. Marketing
C. Relationship management
D. Customer acquisition

Churn

Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
A. customer service department
B. human resources department
C. operations department
D. accounting department

human resources department

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