Which of the following statements about e-mail use in the workplace is most accurate? |
The growing demand for information in the workplace has led to an increased use of e-mail among all U.S. workers. |
Routine e-mail messages and memos |
have only one topic that is informative and provides direction. |
Which of the following statements about Phase 3 of the writing process is correct? |
The writer of an e-mail should plan for feedback to ensure that the message is successful. |
As you compose a business document, you should |
use white space to separate short paragraphs |
Office Manager Brian Wells needs feedback from his employees. To improve feedback, which of the following sentences should he include in his e-mail? |
Are you comfortable with these suggestions? |
Which of the following messages is appropriate to send via e-mail? |
an announcement of a change in a meeting date |
Elena is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line? |
Please Attend Staff Meeting August 15 |
Most e-mails and memos should use frontloading, which means that |
the main idea is revealed immediately |
Alesia is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective direct opening? |
Please attend the all-staff meeting on August 15 to discuss the proposal for increased business hours and pay differentials for weekend work. |
Which of the following is the best advice for writing e-mail messages and memos? |
To help the receiver act on the subject, discuss only one idea. |
Your memos should have high skim value, which means |
information presented is easy to read and comprehend. |
Adding headings to organize information within a memo or e-mail can |
add visual impact and improve readability by seperating major ideas from details |
In addition to using a vertical list or headings to improve readability, you can use which of the following to focus attention or enhance comprehension? |
All answers are correct |
Generally, the body of an e-mail message or memo could close with action information, needed dates, a summary, or a |
closing thought |
Which of the following is the most appropriate closing for an e-mail message or memo? |
Please submit your report by August 1 so that the information can be presented at the seminar. |
Which of the following is NOT a guide word used in e-mail messages and memos? |
Response |
Good e-mail messages generally |
discuss only one topic |
What is the best advice for formatting hard-copy memos? |
Double-space and type in all caps the guide words. |
Which of the following situations is most appropriate for sending an e-mail message? |
Melissa must send the monthly sales data to her department. |
Good advice for e-mail is to use the "top-of-screen" test, which means |
conveying your purpose in the subject line and first paragraph |
E-mail produces a permanent record, so workers should follow which of these recommendations? |
Care about tone, correctness, and conciseness to create messages with the reader in mind. |
The term netiquette refers to the |
rules of polite online interaction |
Your primary function in an information or procedure e-mail or memo is to |
explain the idea clearly so that no further explanation is necessary |
Which of the following is an effective statement for an information or procedure e-mail or memo? |
Smokers may use the smoking area outside the north entrance as part of our smoke-free workplace policy. |
Which of the following is the best closing for an information request? |
Please send me your responses before the November 15 board meeting to select the service provider. |
When writing a procedure memo, you should use what type of list to identify the steps in the procedure? |
numbered lists |
What are unsolicited fax and e-mail messages called? |
spam |
To, From, Date, and Subject in an e-mail message or a memo are called |
guide words |
Writing an email message in all capital letters may suggest to the receiver that the writer is |
shouting |
Using bullets, numbers, and parallel form for listing information provides what type of value to your message? |
high skim value |
In emails and memos, an informative subject line is mandatory. Why? |
all of the above |
E-mails have become: |
all of the above |
The writing plan for information and procedure e-mail messages and memos should contain |
subject line, opening, body, and closing |
BC Chapter 5 Quiz
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