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The essence of positive synergy can be found in the phrase A. Front of ship sink—back of ship sink. B. There is no "I" in team. C. Two heads are better than one. D. The whole is greater than the sum of the parts. E. If it doesn’t kill you, it makes you stronger. |
D |
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Which of the following is commonly associated with high-performing project teams? A. Risk taking is controlled and not allowed to jeopardize the overall project B. Roles and specific responsibilities are well-defined C. A degree of competition among team members is encouraged D. Mistakes are viewed as opportunities for learning E. Team members are selected with similar talents to enhance cohesion |
D |
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During which stage of team development do members accept that they are part of a project group but resist the constraints that the project and the group put on their individuality? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
B |
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During which stage of team development do close relationships develop and the group demonstrates cohesiveness? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
A |
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During which stage of team development is the team fully functional and accomplishing project goals? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
C |
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During which stage of team development is high performance not a top priority and attention is devoted to wrapping up the project? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
D |
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During which stage of team development do team members establish ground rules and try to find out what behaviors are acceptable and what performance expectations are? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
E |
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Sam is the coach of a high school soccer team and has noticed that some close relationships have formed as well as feelings of camaraderie and shared responsibilities for the team’s success. Which stage of development is the team in? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
A |
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Roger is new-product project manager for a retail company. Recently the team has exhibited a high degree of conflict over who will control the group and how decisions will be made. Which stage of development is the team in? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
B |
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Tom is managing a project team responsible for building a new office building that started this week. He notices that team members are trying out different behaviors to see what is acceptable to the project and personal relations. Which stage of development is the team in? A. Norming B. Storming C. Performing D. Adjourning E. Forming |
E |
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Experience and research indicate that high-performance project teams are much more likely to develop under all the following conditions EXCEPT A. Members are assigned to the project full time. B. Members report solely to the project manager. C. There are 10 or fewer members per team. D. Team members are selected by their managers. E. The project involves a compelling objective. |
D |
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Project managers play a key role in developing high-performance project teams. Which of the following is NOT a contributing factor to this role? A. Conduct project meetings B. Recruit team members C. Manage a reward system D. Manage conflict E. Report progress to top management |
E |
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There are two important factors that affect the recruitment of project members. Which of the following is one of those factors? A. The budget available B. The size of the project C. The management structure being used to complete the project D. The level of innovation and technical expertise needed E. Organizational culture |
C |
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When recruiting project team members, which of the following factors is NOT something a project manager might consider? A. The political connections the potential team member may have B. Their problem-solving ability C. Their ambition, initiative, and energy D. Their skillset as it compares to the project manager E. Their availability |
D |
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The first project meeting is critical to the early functioning of the project team. Which of the following is NOT true regarding this meeting? A. An overview of the project’s scope and objectives should be addressed B. Interpersonal interaction concerns should be addressed C. The project manager must model how the team will work together D. The meeting will need to be as long as necessary to cover the main objectives of a first meeting E. The meeting should be productive, well-organized and realistic |
D |
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The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision? A. What departments will the team need to interact with during the project? B. What are the specific roles and responsibilities of all the participants? C. Who will generate and distribute reports? D. How will changes be documented and evaluated? E. How will progress be assessed? |
B |
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Researchers have found that high-performance teams have norms for team interaction. Which of the following is NOT one of those norms? A. Hard work does not get in the way of having fun B. No information is shared outside the team unless all agree to it C. It is acceptable to be in trouble, but not to surprise others D. When a decision has to be made, everyone should agree before moving forward E. There is no tolerance for bulling a way through a problem or issue |
D |
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All of the following have been found to be good for running effective project meetings EXCEPT A. Start meetings on time regardless of whether everyone is present. B. Allow a time period for socializing to support the development of a team identity. C. Thoroughly document all decisions. D. Prepare and distribute an agenda prior to the meeting. E. Identify an adjournment time. |
B |
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Establishing a team identity is facilitated by A. Team members working in a common space. B. Creation of a project team name. C. Effective use of meetings. D. Team rituals. E. All of these are facilitators of establishing a team identity. |
E |
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The essential qualities of an effective vision include all of the following EXCEPT A. All team members have the same vision. B. The vision should be communicated to all. C. The vision has to make strategic sense. D. There should be a passion for the vision. E. The vision should be a source of inspiration to others. |
A |
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Which of the following would be considered the MOST effective project reward? A. Desirable job assignments B. Lump-sum cash award C. All-expenses-paid trip for team members and their families D. Using negative reinforcement to motivate adequate performance E. Public recognition |
C |
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Individual rewards for outstanding work would NOT include A. Letters of commendation. B. Public recognition. C. Desirable job assignments. D. Judiciously making exceptions to the rules. E. All of these are examples of individual rewards for outstanding work. |
E |
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The first step in facilitating group decision making is to A. Call a meeting to discuss the problem. B. Identify the problem. C. Agree that there is a problem. D. Quantify the problem. E. Generate alternatives. |
B |
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Strategies to manage dysfunctional conflict do NOT include _____ the conflict. A. Control B. Arbitrate C. Mediate D. Accept E. Encourage |
E |
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The biggest challenge to managing a virtual project team is A. Getting reports and technical information communicated. B. Developing trust and establishing effective patterns of communication. C. Enforcing deadlines. D. Dealing with team members in different time zones. E. Being able to contact team members immediately when there is a problem. |
B |
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Which of the following would be an appropriate situation to require facilitating group decision making? A. A mechanical engineer is stuck trying to meet performance criteria for a prototype B. When strong group commitment is needed to decide methods to reduce project scope C. Expectations are unclear regarding a specific task D. Materials needed to finish a custom kitchen have not been determined E. Dysfunctional conflict between two project team members needs to be resolved |
B |
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During the delivery phase of a project’s life cycle, the most significant source of conflict is A. Schedules. B. Priorities. C. Technical. D. Procedures. E. Costs. |
A |
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When reaching a decision during the group decision-making process, the project manager must build a consensus among the group and can do this by all of the following EXCEPT A. If time becomes a factor, they must make an informed final decision after everyone’s ideas have been heard. B. Provide periodic summaries to help the group keep track of its progress. C. Protect those members who represent the minority view. D. Guarantee that everyone has the opportunity to share opinions. E. Manage any conflict that may arise. |
A |
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Symptoms of groupthink include A. Encouraged functional conflict. B. Negative stereotypes of outsiders. C. Optimized critical thinking. D. Failed projects. E. Positive synergy. |
B |
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When project managers impose a solution to dysfunctional conflict after listening to each party, they are __________ the conflict. A. Eliminating B. Controlling C. Mediating D. Arbitrating E. Encouraging |
D |
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When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict. A. Eliminate B. Control C. Mediate D. Arbitrate E. Encourage |
B |
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When not going through normal protocols of the parent organization becomes habit and results in rejection of policies and procedures, this is known as which of the following project pitfalls? A. Groupthink B. Going native C. Bureaucratic bypass syndrome D. Projectitis E. The privileged parameter |
C |
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How can a project manager support and encourage functional conflict? A. Conflict should not be encouraged or supported B. By asking tough questions and by challenging the rationale behind recommendations C. By imposing a solution to the conflict after listening to each party D. By negotiating a resolution by reasoning and persuasion E. As soon as emotions flare, he or she can intervene and attempt to control conflict because it has become dysfunctional |
B |
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Which of the following is NOT one of the tips for alleviating communication problems of virtual teams? A. Insist team members travel at least once during the project for a face-to-face meeting B. Keep team members informed on how well the overall project is going C. Share the pain when team members reside in different time zones D. Establish clear norms and protocols for surfacing assumptions and conflicts E. Establish a code of conduct to avoid delays |
A |
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