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Effective communication (case study)

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I watched a video online to keenly observe doctor-patient and nurse-patient interactions. From the video it is very clear that the interaction is really not a good one. I mean both the doctor as well as the nurse implemented ineffective communication strategies. Such strategies did have some unwanted effects on the relationship in general and on the patient in particular. The videos I watched can be well categorised as good videos to depict bad and ineffective communication tactics employed by the doctor and the nurse with their respective patients.

In the video, the doctor looks well in her presentation but, she did not interacted effectively. I observed lack of personal approach that does affect the psyche of the patient. Also, it seems that the doctor start her procedure completely without any compassion and everything which is most accountable characteristic in this kind of business. Patients need empathy and appropriate focus as they are in the state of bad condition (Levett, 2013). The behaviour that the doctor showed may result in some kind of mistrust and hinders the patient’s disclosure. Such ineffective interaction of the doctor can also completely end the trust factor of the patient on the doctor (Delaune, Ladner, NcTier, Tollefson, Lawrence, 2011). The doctor’s body movements were not expressive and perform ineffective interaction with her patient (Kiernan, Lawrence, Perrin, 2015).

The nurse, on the other hand, also showed some kind of callous behaviour to his patient. The way he received the patient looked very ineffective. She used complex medical jargons which confused the patient that was quite visible on the patient’s face. The nurse should have used a very plain language to make the patient understand the nitty-gritty of his health condition. Also, the nurse addressed the patient with lack of any eye-contact that is very vital for effective communication (Wood, 2007). He was not able to correctly explain the situation of the patient too.

Health professionals do need to possess effective communication skills for better relations with their patients. Such qualities define the essence of the profession that they practice (Bertram, 2004). It is because at the end, they deal with a real human being who is complex in nature and needs to be addressed through effective tactics. Both verbal as well as non-verbal communication is very important to produce and nurture an effective relationship with the patients.

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